Frontline Workplace: Guiding Your Frontline Workforce with Augmented Reality Workflows and Remote Support
Frontline Workplace is an Android application developed by TeamViewer that supports frontline workers in their daily tasks. By displaying relevant information just in time, this app helps streamline processes and increase productivity, efficiency, and quality along the entire value chain.
One of the key features of Frontline Workplace is its ability to guide frontline employees with AR-guided workflows. These workflows are seamlessly integrated with mobile devices, allowing for a hands-free experience in desk-free workspaces. With augmented reality, employees can easily follow step-by-step instructions, reducing errors and improving overall performance.
Additionally, Frontline Workplace offers xAssist, a feature specifically designed to assist service staff and technicians. With interactive features, augmented reality, and remote support from experts, xAssist makes their work easier and more efficient. Technicians can access live video calls, engage in multi-conference collaborations, use live-pointers for visual guidance, and even chat with translations for effective communication.
The app also provides useful tools like a whiteboard for markups, service reports and cases for documentation, screen sharing for troubleshooting, video recording for future reference, and a warning signal for urgent situations. It also offers guest invitations, user and permission management, two-factor authentication, and 256-bit encryption for enhanced security.
Frontline Workplace is a valuable tool for businesses in the business and productivity category. It digitalizes and streamlines processes, improves communication and collaboration, and empowers frontline workers with the necessary information and support to excel in their roles.
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